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How to avoid telephone scam calls

How to avoid telephone scam calls

Local company Digiweb have put together an article offering people advice on how to avoid telephone scam calls. Have a read below to ensure you don’t fall victim.

Recently, in Ireland thousands of people have been receiving calls or missed calls from unknown numbers. These numbers appear to be missed calls from what looks like normal landline or mobile telephone numbers. This encourages people to call them back which then leaves the user with massive bills as a result.

These companies usually ring you and then quickly hang up in an attempt to get you to call back.  When you call them back you are then charged for premium rate calls which in turn profits these scam organisations. These scams are becoming more popular so here are a few tips on how to avoid falling for them.

  1. If you have received a missed call from an unknown number do not call them back. These scam companies normally call several times mostly early in the morning or late at night to trick people into thinking the calls are urgent. The company will try keep you on the phone as long as possible by pretending to be an operator or by saying nothing which leaves the user confused. If you find yourself in this situation hang up immediately and block the number from your phone.
  2. Be suspicious if you receive a call from a company purporting to be your service provider or bank. Banks and other companies will never ask for a full pin number off their customers or ask for any online banking passwords. They will never ask you to fill out a link with your bank details and they will never ask you to carry out ‘test transactions’. These schemes are known as “phishing” and allow these organisations to take money from the users’ back account without their permission. If in doubt end the call and call your bank or service provider back on their advertised telephone number.

Many of these scam organisations pretend to be local companies and ask for customer information which is why it is important to be cautious when giving your information over the phone. Service companies that you use will have your card o information on file and will not ask for your full card details. If you think you are getting calls from a scam organisation please contact your provider and let them know.

Commenting on the issue, Digiweb’s Operations Manager Brendan McGahon said “It’s important for everyone to be aware of this issue. We would like to remind all our customers to be vigilant. We would advise people to inform us if they feel they are being contacted as part of a scam we can then advise on the next steps which they should take to protect their security”.

If you find yourself being targeted by these scams, block the number from your phone, report it to your service provider and inform family and friends. For further information visit https://www.comreg.ie/consumer-information/mobile-phone/scam-calls/ .

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